Vacancy overview

Camden Carers Centre (CCC) is recruiting a Administrative Assistant S&W Apprentice

Camden Carers Centre is offering an exciting opportunity to a 16 + Camden resident, Camden care leavers or former Camden Secondary School student to become a Communications, Support & Wellbeing and Development Learning & Activities  Administrative Assistant Apprentice. Whilst working you will also study towards and complete an advanced qualification in Business Administration.

Camden Carers proactively embraces equality and diversity at the very core of what we do, throughout the organisation. There commitment to equality, diversity and anti-racism is to ensure that all carers have equal access in accordance with their individual needs to our services, no matter their background, belief, sexual orientation, disability, gender, or ethnicity.
This role will consist of a variety of responsibilities including working across all teams: Communications, Support & Wellbeing and Development Learning & Activities. You will be providing general administration support to each team with the relevant training provided.

• Maintain professional boundaries
• Observe and comply with our GDPR and confidentiality policies in all aspects of work
• Use Charity log on a daily basis to record carer’s notes
• Take team minutes

• Record contact information with permission from any new carer’s wanting to register with our service
• Book Carers Conversations & Grant project appointments
• Complete necessary eligibility checks for Carers Conversation appointments
• Complete Carers Conversations and Grant project purchases and logging all transactions
• Monitor referral inbox on a daily basis
• Take minutes for S&W meetings
• Opportunity to work towards face to face support with carers
• Outreach services; make necessary eligibility checks, arrange appointments and send out confirmation letters/emails
• Contact unregistered carers to complete registration process on Charity Log; take accurate notes regarding caring role and explain the services Camden Carers provides to the carer
• Assist with organizing vouchers, hamper deliveries, allocation and collection of goods
• Contact carers to complete wellbeing survey and record results onto a spreadsheet
• Send welcome letters/emails and other relevant information to newly registered carers using templates (includes typing, printing and post)

• Assist each team with quarterly reports; this includes exporting KPI (Key performance indicators) reports from database and presenting data into visual infographics for quarterly reports.
• Monthly updates of Support & Wellbeing spreadsheets/data entry using Charity Log

• IT skills (MS Word, Excel, Publisher and Power point) (D)
• Ability to use own initiative (E)
• Trustworthy and reliable (E)
• Ability to prioritise and work towards a deadline (D)
• Clear verbal and written communication (E)
• Report writing (D)

• Experience in a similar admin role (D)
• Experience of using databases (D)
• Experience of using cloud base software (SharePoint; OneDrive) (D)
• Experience of handling sensitive information (D)
• Microsoft experience with Word, Excel and Publisher (D)

• Be aged 16+.
• Be a Camden resident, Camden care leaver or former Camden secondary school student
• NOT already have a level 3 qualification or higher in Business Administration or Customer Service
• Have a positive attitude towards teamwork and being able to work well with others
• Important note - role may close early if we get enough suitable applications, those interested in the role are encouraged to apply ASAP.

If you have not completed the additional questions previously, you will be prompted to do so before you can proceed. You only need to complete these questions once.