Vacancy overview

Vacancy Camden Carers Communication Administrator
Employer Camden Carers Service
Vacancy type Apprenticeship
Reference number Cam1302
Form of employment Full Time
Salary / Rate £15,150
Hours 35.00
Published 26/11/2021
Closing date 14/12/2021

Description

Camden Carers Centre (CCC) is recruiting a Communication Administrative Assistant Apprentice

Camden Carers Centre is offering an exciting opportunity to a 16 + Camden resident, Camden care leavers or former Camden Secondary School student to become a Communications Administrative Assistant Apprentice. Whilst working you will also study towards and complete an advanced qualification in Business Administration.

Camden Carers proactively embraces equality and diversity at the very core of what we do, throughout the organisation. There commitment to equality, diversity and anti-racism is to ensure that all carers have equal access in accordance with their individual needs to our services, no matter their background, belief, sexual orientation, disability, gender, or ethnicity.
This role will consist of a variety of responsibilities including working across all teams: Communications, Support & Wellbeing and Development Learning & Activities. You will be providing general administration support to each team with the relevant training provided.

Duties

General admin:
  • Maintain professional boundaries
  • Observe and comply with our GDPR and confidentiality policies in all aspects of work
  • Answer incoming phone calls and forward to the appropriate person
  • Meet & escort visitors to the designated meeting room
  • Manage incoming and outgoing post
  • Use the Charity Log (Organisational database) on a daily basis to record carer’s notes
  • Monitor the info inbox on a daily basis: forward emails to the appropriate person; filter
  • all emails to the appropriate sub-folder
  • Post and monitor all social media platforms
  • Create Excel reports and pivot tables/charts
  • Update and upload virtual activity calendar on website and keep website pages up to date
  • Take team minutes
Security and data:
  • Individual to comply with GDPR and confidentiality in all aspects of their work
  • Assist with data cleansing
  • Attend relevant GDPR training and update team and CEO
  • Assist to ensuring database is recording relevant and accurate information
  • Assist with exporting reports for staff/teams/CEO
Breaks & Activities:
  • Conduct and complete risk assessment for all face to face events
  • Promote all events and activities on all social media platforms
  • Send out booking reminders via text and email
  • Create Zoom links for each activity and update Charity log and Zoom calendar
  • Design relevant posts and leaflets for activities/services
  • Monitor number of carers booked and attending each activity and events
  • Book carer’s on to activities and events
  • Export email list from database to send out large virtual mail out/reminders
  • Take minutes for all Breaks and Activities meetings
  • Assist with counselling appointment reminders
  • Assist with completing new volunteers registration
  • Assist with logging volunteer hours
Monitoring:
  • Assist each team with quarterly reports; this includes exporting KPI (Key performance indicators) reports from database and presenting data into visual infographics for quarterly reports.
  • Note: All employees are expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties and comply with our GDPR guidelines at all times.

Essential criteria

Skills:
  • Ability to use own initiative (E)
  • Trustworthy and reliable (E)
  • Clear verbal and written communication (E)
Relevant Experience
    • Experience of using social media platforms (E)

    Desirable criteria

    Knowledge:
    • Understanding of GDPR and confidentiality (D)
    • General use of different social media platforms (D)
    • Understanding of Equality, Diversity and Inclusion (D)
    • Understanding of what Anti-racism is (D)
    • Office 365 (D)
    Skills:
    • IT skills (MS Word, Excel, Publisher and Power point) (D)
    • Ability to prioritise and work towards a deadline (D)
    • Website data input and editing (WIX) (D)
    • Graphic design (Adobe)(D)
    • Report writing (D)
    Relevant Experience
    • Experience in a similar admin role (D)
    • Experience of using databases (D)
    • Experience of using cloud base software (SharePoint; OneDrive) (D)
    • Experience of handling sensitive information (D)
    • Microsoft experience with Word, Excel and Publisher (D)

    Additional information

    To apply for this role, you must:
    • Be aged 16+.
    • Be a Camden resident, Camden care leaver or former Camden secondary school student
    • NOT already have a level 3 qualification or higher in Business Administration or Customer Service
    • Have a positive attitude towards teamwork and being able to work well with others
    Important note - role may close early if we get enough suitable applications, those interested in the role are encouraged to apply ASAP.
    Camden care leavers and people with learning difficulties or disabilities will be prioritised for final interviews provided they meet the minimum requirements of the role.

    Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition and finding out if part time work options are available. If this affects you, please contact us to discuss at [email protected]

    How to apply

    Please ensure you have uploaded your tailored CV before attempting to apply.
    If you have not completed the additional questions previously, you will be prompted to do so before you can proceed. You only need to complete these questions once.

    Select ‘apply’ and complete the personal statement section. Please use this section to tell us why you have applied and how your skills make this role suitable for you.
    Recommended word count: 150 words.

    Documents

    • No documents available

    This vacancy is closed and is no longer taking applications